Frequently Asked Questions (FAQs)
Our pillow is made of memory foam with a unique design to support your head, neck and spine no matter how you sleep.
It is made to help you sleep better by enhancing your sleeping quality and let you fall asleep faster.
Size = 50cm x 30cm x 10cm
Jaserie Pillow is designed in Japan and manufactured by leading manufacturer in China.
We recommend spending at least 30 days with Jaserie Pillow because you probably had been sleeping on another pillow every night for the past few years. It takes time for your body to adjust to our Jaserie Pillow.
Yes Jaserie Pillow’s outer cover can be washed.
First unzip the cover, then washed it with cold water (machine or hand). Add in a mild detergent and line dry only. Not dry using a dryer. （吊着晒干，不可用烘干机）
Our pillow is made from memory foam which is excellent for eliminates pain by relieving the pressure along your spine and offer excellent support to your neck & shoulders, regardless of your sleeping positions.
Yes we have a packaging with it and it is suitable to use as a gift!
Our pillow cover is made of polyester which is hypoallergenic & anti-microbial material 😇
No it is not, which is why it can be machine washed to stay hygiene 😇
We provide inner cover made of jersey fabric to provide moisture absorption and ventilation. It is also used to protect and give durability to the inner material.
52cm x 32.5cm x 12cm
It is for adults above 12 years old because the height of the pillow is meant for adults not kids.
Jaserie created a unique design to accommodate all sleeping positions. No matter what sleeping positions you sleep, you will feel supported by JASERIE pillow
Experts recommend replacing your pillow every one to three years because of hygiene purposes— but we understand that doesn’t always happen!
If your head doesn’t feel supported (too high or too low), you need a new pillow. No matter what position you lie in, your pillow should be under your head (not your shoulders) and its thickness must keep your head, body and spine in a straight and correct posture.
Unfortunately, our pillow is not suitable to be placed under hot sun because our main material – memory foam is not suitable to exposed to hot sun.
Orders & Shipping
For West Malaysia it will be around 3-7 days. (Due to Covid19, it will be around 3-10 days)
For East Malaysia it will be around 5-10 days. (Due to Covid19, it will be around 7-14 days)
Orders over RM80 in Malaysia is free shipping, if not RM10 per order.
For Singapore, it will be RM20/kg
Currently our available payment method is only credit/debit card, Grabpay and Online Banking (FPX for Malaysian)
If you need bank transfer, feel free to contact us😇
The delivery address can be changed as long as your order has not been shipped out. Once it is shipped, it is impossible for us to change.
We only ship to Malaysia & Singapore currently.
They are 2 ways to track your shipping currently.
you will receive an email from us with your tracking number once we shipped out your order.
You can login into https://jaserie.com/my-account/ to check the tracking and status of your order.
We only accept 1 address per order only.