At Jaserie, we are dedicated to ensuring the quality and hygiene of our products. Due to the personal nature of bedding and to ensure the safety of all our customers.
Please read our terms below regarding returns and refunds.
To guarantee that every product sent to our customers is brand new and 100% hygienic, we do not accept returns or offer refunds once an item has been purchased.
We encourage you to review all product specifications, dimensions, and descriptions carefully before making a purchase. If you’re unsure which pillow suits you, our advisors are happy to guide you before you buy—just reach out to us. We are unable to accept returns based on:
Change of mind
Personal preference (e.g., firmness, height, or “not suitable”)
Finding a cheaper price elsewhere
We stand by the quality of our products. In the unlikely event that you receive a defective or damaged item (e.g., ripped fabric, manufacturing defect, or wrong color sent), we will replace it free of charge.
Reporting Period: You must notify us within 7Â days of receiving your order.
Process: Please whatsapp us with your order number and clear photos/videos of the defect.
Resolution: Once verified, we will arrange for a replacement of the exact same item.
For clarity, the following items are strictly non-returnable and non-refundable:
Pillows and Bedding (due to hygiene reasons)
Pillowcases
Gift cards
Downloadable software products
Items purchased offline or from retail/physical stores
Orders placed through third-party platforms (e.g., Shopee, Lazada, TikTok Shop)
