Agreement: This website is operated by Jaserie Enterprise (the “Company”). Throughout the site, the terms “we”, “us” and “our” refer to the Company. The Company, “Jaserie”, offers this website, including all information, tools and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants and/or contributors of content.

Communication: When you use jaserie.com or you send an email to Jaserie, you are communicating with us electronically and therefore consent to receive communications from us electronically. Jaserie will be communicating with you by email or by posting notices on the website and/or social media channels and/or text messages/WhatsApp. You agree that all agreements, notices, disclosures and other communication that Jaserie provides to you electronically satisfy any legal requirement that such communication is in writing.

Privacy policy: We have adopted a privacy policy that you should read to fully understand how we collect and use your information.

Copyrights: Images of people, products and places on this website are either property of Jaserie or our licensor. Unless otherwise noted, all contents included on this website (graphics, logo, text, design, photographs, video, button icons, digital brochures, images) are the property of Jaserie or its licensor, partners or affiliates and are protected by Malaysian and international copyright laws. Any unauthorised use of any content or materials on this site is strictly prohibited and may violate copyright and trademark laws, and/or the laws of privacy, publicity and/or communications regulations and statutes.

Promotions and promo codes: From time to time, Jaserie may offer promo codes that may apply to any or certain specified purchases made through our website. We are strictly not obligated to inform you of any upcoming promotions or promo code beyond the current or existing promotion or promo codes. Every promotion and promo code will be subject to specific terms & conditions specified at the time the promo code is issued (including and not limited to the duration of the promotion’s or promo code’s validity) in addition to those mentioned in these Terms. 

If you have purchased on our website before a promotion is announced, Jaserie is not liable to extend the same promotion to you in the interest of fairness to our other customers. We have several ways of notifying the public of our promotions or promo code – we may send you the details via email (if you have signed up for our marketing emails, or we may advertise the promotion or promo code on our Website via a banner or pop-up message, or we may announce it on our social media channels, or we may advertise the promotion or promo code in any or all of our official partner showrooms that are listed on our website. 

We have the right to refuse you the use of any promotion or promo code once it is expired or fully redeemed. Depending on the promotion or promo code, a promo code may only be redeemed once for each customer. These codes may not be used in conjunction with any other discounts. Only one promotion/voucher/promo code may be used per order.

Free gifts & prizes: Any free gift and/or prize offered by Jaserie in relation to our promotions, contests, goodwill, and any other official events may not be returned, replaced, or resold to Jaserie for cash or credit value. 

License: Any Jaserie product, or any part of Jaserie, may NOT be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without the expression of our written consent. You may not frame or utilise framing techniques to enclose any trademark, logo or other proprietary information (including images, videos, text, page layout or form) of Jaserie without express written consent. You may not misuse Jaserie services.

General condition: We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Shipping & Delivery: Jaserie delivers to entire Malaysia and Singapore for orders above RM80 for free via a third-party delivery service through an arm’s length agreement. In purchasing our product, you agree to the delivery conditions as below:

· Our promise is we deliver our products in 3-7 working days in West Malaysia and 7 – 14 working days in East Malaysia.

· The delivery time frame may be longer during peak sales seasons such as and not limited to Hari Raya, Christmas, Chinese New Year, and more due to the high demand received by our third-party delivery partner. We will try our best to deliver within our normal delivery time frame, however, as the deliveries are made by a third-party delivery partner, we do not take any responsibility for any late delivery cases during high sales seasons.

· Delivery dates and times are entirely subject to availability and scheduling by our third-party delivery partner, and not Jaserie. Our third-party delivery partner will usually contact customers after their purchase to arrange the delivery but this is wholly subject to them, and not Jaserie.

Price: The prices for products available for purchase through the site will be displayed to you on the site. The prices displayed exclude shipping cost and taxes. All monetary transactions on the website take place in MYR (Malaysian Ringgit).

Payment: Jaserie uses a third-party payment gateway to collect payment transactions from customers. Our third-party payment gateway such as Stripe is audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they use the best-in-class security tools and practices to maintain a high level of security at Stripe.

Product availability: Jaserie reserves the right without prior notice to discontinue or change specifications on products and services offered on this website without incurring any obligations. Jaserie cannot guarantee product availability for all products at all times. Estimated back-in-stock dates are not guaranteed or confirmed. Customer purchases and orders are fulfilled on a first-come, first-served, basis.

Accuracy of information: Jaserie attempts to be accurate as much as possible. However, we do not warrant that product description or any content of services are accurate, complete, reliable, current, updated or error-free. If a product offered by Jaserie is not as described, your sole remedy is to return it in an unused condition. Jaserie does its best to display product colours shown on its website as accurately as possible. However, because the colours you see depend on your monitor, we cannot guarantee that your monitor’s display of any colour is accurate. We will not be held responsible for any discrepancy between the colour displayed and the actual perceived colour for the product itself.

Law: Any dispute or claim relating in any way to your use of Jaserie services or any product sold by Jaserie through its website or different channels will be resolved by arbitration, rather than in court. Jaserie and you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.

Refund & Return Policy: We have adopted a return policy that you should read.